The Team
Khadar Abdirahman
Director
Mohamed Abdi Hassan
Deputy Director of Sales
Khadar Abdirahman
Director
Khadar Abdirahman is the Director of the Commercial Department at the Hargeisa Water Agency, where he leads sales, billing, and payment operations. He drives modernization efforts, particularly through digital solutions like the mobile payment system, focusing on improving efficiency, customer experience, and revenue.
Mohamed Abdi Hassan
Deputy Director of Sales
His expertise lies in leading sales operations, developing strategies, and improving organizational sales performance, where he has a demonstrated record of success. He is skilled in sales management, negotiation, team leadership, and proficient in relevant software.
Hargeisa Water Agency - Commercial & Billing
At the Hargeisa Water Agency, we're committed to providing you with convenient and efficient ways to manage your water services and billing. We understand the importance of clear communication and easy access to your account information. Explore the resources below to streamline your experience.
Vision of the Commercial Department of HWA
"To be a leading commercial force in Hargiesa Water Agency, driving operational excellence, sustainable revenue growth, and exceptional customer service while ensuring equitable and reliable water access for all stakeholders."
Mission of the Commercial Department
"To efficiently manage the commercial operations of Hargiesa Water Agency by optimizing revenue collection, enhancing customer engagement, fostering strategic partnerships, and implementing innovative solutions that ensure financial sustainability and service excellence in water provision."
Key Focus Areas
* Revenue Optimization – Ensure accurate billing, efficient collections, and reduced revenue losses.
* Customer-Centric Services – Provide transparent, responsive, and accessible commercial interactions.
* Sustainable Practices – Promote water conservation and responsible commercial policies.
* Strategic Partnerships – Collaborate with stakeholders to enhance service delivery and business growth.
* Innovation & Efficiency – Leverage technology and best practices to streamline operations.
Pay Your Bills Effortlessly
Say goodbye to long queues! Our Mobile Payment System, launched on April 14, 2024, offers a seamless and secure way to pay your water bills from the comfort of your home, office, or business.
- Convenience at Your Fingertips: Dial *9222# on any network carrier.
- Instant Bill Inquiry: Enter your meter reader's supply ID to view your outstanding bill instantly.
- Secure Transactions: Pay directly through your mobile phone.
"This innovation was driven by a need to eliminate the once-common long queues at the agency... allowing customers to pay their bills from the comfort of their homes, offices or businesses and reducing pressure on the agency to serve all customers in a timely and satisfactory manner."
Understanding Your Water Usage
The Smart Metering System, powered by cutting-edge digital technology, is revolutionizing how your water usage is measured and processed.
- Advanced Wireless Technology: Utilizing LoRa (Long Range) antennas for comprehensive coverage across the region.
- Efficient Data Collection: Real-time data transmission from smart meters to our central systems.
- Accurate Billing: Ensuring precise measurement of your water consumption.
Frequently Asked Questions (FAQ)
Have questions about your bill or payment options? Check out our frequently asked questions section for quick answers.
Contact Our Customer Care Team
Need further assistance? Our dedicated Customer Care Unit is here to help.
- Call Center Support: Reach us via our VoIP call center for immediate assistance.
- Efficient Communication: Ensuring seamless communication for all your inquiries.
CUSTOMER SATISFATION SURVEY 2025
CUSTOMER SATISFATION SURVEY 2025
